Cykie

Support

Questions, a problem, or an idea for Cykie? Email hello@cykielabs.com. Every message is read, and you'll get a reply as soon as possible.

Email support

Common questions

Where is my data?

Only on your phone. Cykie never uploads it anywhere, so the developer can't see it either.

How do I move to a new phone?

In Cykie, open Settings › Your data › Export to save a backup, then use Import on the new phone.

Reminders don't appear

Allow notifications for Cykie in your phone's Settings, then use Settings › Notifications › Send test notification in the app.

I forgot my PIN

The lock screen offers to erase the data on this phone and start fresh, since there's no account to recover it from. Restore a backup afterwards if you have one.

Predictions look wrong

Cykie learns from the periods you log. Add your past periods (Insights › History › Add past period) and predictions get better with each cycle. You can also set your usual cycle and period length in Settings › Cycle and units.

How do I cancel the Supporter subscription?

Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions. Being a Supporter is a thank you. Every feature works the same with or without it.

Can Cykie be used as contraception?

No. Its predictions are estimates and aren't a reliable way to prevent pregnancy.

Privacy

Cykie collects no data at all. Read the privacy policy.