Support
Questions, a problem, or an idea for Cykie? Email hello@cykielabs.com. Every message is read, and you'll get a reply as soon as possible.
Common questions
Where is my data?
Only on your phone. Cykie never uploads it anywhere, so the developer can't see it either.
How do I move to a new phone?
In Cykie, open Settings › Your data › Export to save a backup, then use Import on the new phone.
Reminders don't appear
Allow notifications for Cykie in your phone's Settings, then use Settings › Notifications › Send test notification in the app.
I forgot my PIN
The lock screen offers to erase the data on this phone and start fresh, since there's no account to recover it from. Restore a backup afterwards if you have one.
Predictions look wrong
Cykie learns from the periods you log. Add your past periods (Insights › History › Add past period) and predictions get better with each cycle. You can also set your usual cycle and period length in Settings › Cycle and units.
How do I cancel the Supporter subscription?
Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions. Being a Supporter is a thank you. Every feature works the same with or without it.
Can Cykie be used as contraception?
No. Its predictions are estimates and aren't a reliable way to prevent pregnancy.
Privacy
Cykie collects no data at all. Read the privacy policy.