How can we help?
Pick your app below, check the common questions, or write to us. Every message is read and answered by a person.
How do I restore a purchase or subscription?
Open the app's settings and tap Restore Purchases, signed in with the same Apple Account you bought with. Purchases are handled by Apple, so they follow your Apple Account to a new phone.
How do I cancel a subscription?
On your iPhone go to Settings, tap your name, then Subscriptions, and choose the app. You keep access until the end of the period you've paid for. We can't cancel it for you because Apple manages billing.
Can I get a refund?
Refunds for App Store purchases are decided by Apple. You can ask for one at reportaproblem.apple.com.
Where is my data, and do you see it?
Our apps keep what you enter on your device. We don't have accounts or servers that store it, so we can't see it, and we can't recover it if the app is deleted. Some apps, like Cykie, let you make a backup file you can keep yourself.
I got a new phone. How do I move my data?
If the app has a backup option, export a backup on the old phone and import it on the new one. An iCloud or Finder backup of the whole phone also brings app data across.
I found a bug. What should I send?
The app name and version (in the app's settings), your phone model and iOS version, what you did and what happened. A screenshot or screen recording helps a lot.
Can I suggest a feature?
Yes please. We read every suggestion, and plenty of them end up in an update.